FullSewa (fullsewa.com) is run by Wake and Tech Nepal Pvt Ltd, Kathmandu, Nepal ("FullSewa", "we", "us"). This policy explains what we collect when you use our website and mobile app, why, who sees it, and what you can do about it. If something here is unclear, write to support@fullsewa.com.
1. What we collect
| What | Examples | Where it comes from |
|---|---|---|
| Account | Name, email or phone number, a password (stored only as a one-way hash), profile photo, bio, cover picture | You, when you sign up or edit your profile |
| Sign-in with Google or Facebook | Your name, email address and the provider's ID for you. We never see your Google or Facebook password. | Google or Facebook, when you choose that button |
| What you post and sell | Posts, clips, stories, comments, reviews, products, services, jobs, tasks, bids, portfolio, shop and company details, prices and stock | You |
| Messages | Chats with other people and with businesses, and files or voice notes you send in them | You |
| Orders and bills | What was ordered, delivery address and phone number, order history; bills, customers and stock movements that shop owners record in Bolo Bill and the business tools | You and the person you deal with |
| Location | Your device's position when you allow it, a saved area, a shop's address and map position | Your device, or you |
| Device and usage | IP address, browser and device type, the devices signed in to your account, notification tokens, pages visited and time spent (used for the points programme), searches you make | Automatically |
We do not ask for, and you should not send us, government ID numbers, card numbers or bank passwords in messages, posts or profile fields.
2. How we use it
- To run your account and sign you in, and to keep it secure (spotting repeated failed sign-ins, revoking a lost device).
- To show you what is near you and what matches your interests: Nearby, Home, search and recommendations use your searches, saved items, follows and location.
- To make orders, bookings, bids, applications, chats and bills work between the people involved.
- To send notices you can act on: order updates, messages, replies, security emails, and push notifications if you turn them on.
- To moderate the marketplace (reports, fake listings, abuse) and to comply with the law.
- To improve the service, for example by finding pages that are slow or confusing.
We do not sell your personal information, and we do not show third-party advertising.
3. Who sees it
- The public. Your name, photo, bio, and anything you post publicly, including public shops, listings, reviews and clips, can be seen by anyone. A person's profile shows an area, never coordinates.
- The people you deal with. When you place an order, the seller receives your name, phone number and delivery address. When you apply for a job or bid on a task, the poster sees what you submitted. Bids are visible only to the task owner and the bidder.
- Staff of a business. A shop owner can give staff access to that shop's orders, bills, customers and chat, according to the permissions the owner sets.
- Service providers that help us run FullSewa: web hosting, email delivery, map tiles and address search (MapTiler, OpenStreetMap, LocationIQ), and the sign-in providers you choose (Google, Facebook). They receive only what they need to do that job.
- Authorities, when the law requires it or to protect people from harm, and a successor if the business is ever sold, with the same promises to you.
4. Your location
We only use your device's position if you allow it in your browser or phone. It is used to find things near you and to measure distance. Other people are located by area and an approximate distance (rounded up), never by exact coordinates, and person-posted listings are placed on a coarse grid. A business keeps the exact position of its storefront, because customers need to find it. You can withdraw location permission at any time in your browser or phone settings.
5. Google and Facebook sign-in
If you choose "Continue with Google" or "Continue with Facebook", the provider tells us who you are (name, email address, provider ID). We check with the provider that the sign-in was really issued for FullSewa, then create or open your account. We ask for no other permissions and do not post anything to your Google or Facebook account. We only join a provider sign-in to an existing account when both sides have a verified email address. To stop using it, remove FullSewa in your Google account or under Settings, Apps and Websites on Facebook, and see how to delete your data.
6. Cookies and browser storage
We use a small number of cookies that the site needs: a session cookie that keeps you signed in and a security (CSRF) cookie that protects forms. Your browser's local storage keeps conveniences such as your last known location, language choice and an installed-app prompt. We do not use advertising or cross-site tracking cookies. Third-party libraries and map tiles are loaded from content delivery networks, which see your IP address when your browser fetches them.
7. How long we keep it
We keep your account while it is open. Content you delete is removed from the site; copies may remain in backups for a limited time. When you delete your account, your personal details are erased or made anonymous (see Delete your data). Some records, such as bills, orders and payments between two people, may be kept without your personal details where we or the other party need them for accounting, disputes or legal duties.
8. Security
Passwords are stored as salted hashes. Traffic to fullsewa.com is encrypted with HTTPS. Sign-in tokens expire, and each device has its own session that you can revoke. No system is perfectly secure, so please use a strong, unique password and tell us straight away if you think your account was accessed by someone else.
9. Your choices
- See and correct your details in Edit profile, or ask us for a copy of your data.
- Control what is public: profile visibility, post visibility, and who can message you.
- Turn off location, notifications and email updates in your device or account settings.
- Delete your account and data: see Delete your data.
Write to support@fullsewa.com to use any of these rights. We may need to confirm it is really you first.
10. Children
FullSewa is not meant for people under 16. If you are under 16, please use it only with a parent or guardian. If we learn that a child's account was made without that permission, we will close it.
11. Changes to this policy
When we change this policy we will update the date above and, for important changes, tell you in the app or by email.
12. Contact
Wake and Tech Nepal Pvt Ltd
Kathmandu, Nepal
Email: support@fullsewa.com
Phone: +977 9861397178